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Position Person in charge Core advantage Representative results General manager Teng 25Y industry experience | Expert in global market layout & supply chain integration Huaxin Project, Nepal STC Waste Heat Power Generation Project, Myanmar Tashkan Conch Production Line Project Phnom Penh Project, Cambodia... General manager Zhang 25Y industry exp., 15Y overseas project leadership | Specialist in large power plant EPC Ashuganj 2×660MW Coal-fired Power Plant Project, Bangladesh LMA Solar & Energy Storage Power Project, Argentina MS Project, Ethiopia Headquarter Project Department WA Project, Ethiopia Headquarter Project Department... Technical director Xu 30Y R&D on power equipment | Inventor of multiple national patents, co-drafted national generator standards Mpakaeni Dam Project, Eswatini Kyaukpyu Gas-Steam Combined Cycle Power Plant Project, Myanmar Central Processing Facility Project for Block 9 Crude Oil, Iraq Rabigh Phase IV Seawater Desalination Project, Saudi Arabia... Production director Yao 18Y manufacturing management | Founder of lean production system 75km Asphalt Highway Project, Guinea
Existing Runway Renovation Project, Malé International Airport, Maldives... - We have a professional team focusing on full-lifecycle technical services for diesel generator sets, covering pre-sales technical consultation, mid-sales R&D and design, manufacturing, installation & commissioning, as well as after-sales operation, maintenance and support.
Position Number of people Qualifications and experience Senior Engineeron 5 people Average over 20 years of industry experience; holding Certified Electrical Engineer and Senior Internal Combustion Engineer credentials, with leadership roles in multiple national key projects. System Integration Engineer 3 people Proficient in genset matching for mainstream brands; expert in paralleling & grid connection, ATS automatic transfer, and remote monitoring systems (IoT + cloud platform). Electrical Engineer 10 people Specialized in R&D of generator control panels (PLC/Touchscreen/HMI), voltage & frequency regulation and harmonic suppression. Mechanical design and process engineer 7 people In charge of structural design for base frames, container enclosures, soundproof canopies, rain shelters, radiators and mufflers to optimize heat dissipation and noise reduction performance. Field Service Engineer 30 people Average on-site experience exceeding 8 years with service coverage across major global cities; 1-hour online emergency response available. Quality Inspection and Control (QC) Engineer 5 people All units undergo rigorous factory tests including load testing, step load on/off tests and protection function verification to guarantee first-pass acceptance rate ≥99.5%. -
Yingtai Group Co., Ltd. is a professional manufacturer integrating R&D, production, sales and after-sales service. It has built a comprehensive global system for technical support and after-sales service and been awarded Five-Star Service Certification. 
1. Service Philosophy 4. Service Standards Customer satisfaction is the benchmark for all our operations.We deliver comprehensive support via reliable product development, preventive maintenance services and professional technical training.1) Professional Service
All service technicians receive systematic professional training with abundant maintenance experience and work with valid certifications;
All staff are equipped with standardized professional maintenance tools.
2) Integrity-based Service
- Genuine OEM spare parts guaranteed;
- Unified working-hour quota and charging standards beyond standard warranty period;
- Standardized inspection and warranty service procedures for new units.
3) Efficient Service
- Resolve malfunctions in the shortest possible time with minimal cost to eliminate customers' worries;
- Continuously upgrade professional expertise to deliver efficient and pragmatic services.
4) Three Guarantees Service HotlineHeadquarters three guarantees hotline: +86-514-86591118
+86-400-1092-666 (24 hours)Address: Yingtai Industrial Park, Xiaoji Town, Jiangdu District, Yangzhou City, Jiangsu Province Headquarters Three Guarantees Contact: Jin Xiaomin Contact number: +86-13276533830 2. Service Framework 1) Customer Service Center
2) Regional Service Branches
3) Spare Parts Warehouses
4) Training Center3. Service Operation System 1) A 7×24-hour professional service hotline is available to answer technical inquiries and handle product fault reports.
2) Complete closed-loop fault service workflow: Receive service request → Dispatch service order → Preparation (spare parts, documents, vehicles, tools) → On-site troubleshooting → Service order confirmation → Customer satisfaction survey → Service file archiving.
